Skip to content

Who we are & Introduction

Our website address is:
We are committed in respecting and protecting your personal data. The
following policy outlines the general processes we go through once you
provide your data.
Please read carefully to understand the practice and guidelines in place to
ensure we keep your data secure and informing you of what we do with your


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your personal data

When you use the website we may collect and process information about you.
where you can be identified from this information (directly or indirectly), it will
comprise your “personal information” and must be treated with additional
Some data is automatically collected when you visit our website, we may
automatically collect the following information:

  • technical information, including ip address, login information, browser
    type and version, time zone setting, browser plug-in types and versions,
    operating system, platform, device type, hardware model, mac address,
    unique device identifiers and mobile network information;
    • information about your visit, including the full url clickstream to,
      through and from our website (including date and time);
      • information about your network, such as information about devices,
        nodes, configurations, connection speeds, and network and application
        performance and location information from wi-fi access points;
        • pages you viewed or searched for; page response times, download errors,
          length of visits to certain pages, page interaction information (such as
          scrolling, clicks, and mouse-overs), and methods used to browse away
          from the page;
          • information about your previous visits to the website
            Some data is volunteered by you, may provide us with your information in a
            number of ways, including:
            • completing forms on the website (such as “contact us” or “group
              bookings” forms);
              • corresponding with us by e-mail, phone or otherwise;
                • subscribing to email updates, newsletters or other subscriptions and
                  features made available on the website from time to time;
                  • Reporting a problem or requesting support for the website; communicating with us through
                    third party social media websites or applications (e.g. twitter, facebook,
                    instagram); and participating in our contests, promotions, sweepstakes
                    and surveys on the website.
                    The information we collect includes your name, postal address, e-mail address,
                    telephone number, date of birth, gender, social media account details (such as
                    facebook and twitter), and any other information you provide on registration,
                    on placing an order and through other means on the website, some of which
                    will comprise your personal information.
                    if you are ordering a takeaway from our takeaway you may also provide
                    us with your credit or debit card number and expiry date. We will not store this
                    information which will instead be processed and stored by our payment
                    providers in accordance with their privacy policies
                    when you buy a giftcard you may also provide us with your credit or debit card
                    number and expiry date. This information will be processed by transaction
                    wireless in accordance with its privacy policy.
                    • We collect your data to enable us to: provide a better user experience on our
                      website, send you content that would be of interest to you through newsletters,
                      to carry out promotion activities and to constantly build stronger marketing
                      campaigns both online and offline based on customer needs and wants,
                      improve our service through reservation and sales by dealing with enquiries or
                      queries and booking process, pursuing leads through sales and events, provide
                      customer service on-site by understanding and appreciating our repeat

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Will we use your data for marketing?

Once we receive your data voluntarily, we will use your personal data for
purposes of
1) Email marketing for sharing information on new products, events and venue
openings relating to us and it’s sub-brands
2) Customer relationship management for both sales and marketing to provide
customer service throughout your bookings process

How will we store your data

We store all personal data locally. There will be times when we will need to
transfer your data to central database systems located in United Kingdom, as
we improve our booking process. Your information will not be stored for longer
than is necessary for the purposed of described in this privacy policy

Will we share your data with anyone else?

We may share your data between entities within our group for operational
purposes. By using our website and submitting your personal data, you agree
for anyone working for us to access your data and use for the purposes as
outlined in this privacy policy.

We will keep your information within Chanbury’s except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Generally, we will use your information within Chanbury’s and will only share it outside Chanbury’s where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites.

Please note, we will not be selling your data to any third parties.